Validity for conditions of sale

Delivery and payment terms are based on the general conditions of sale.
Differences are accepted only if they are confirmed in writing.

                                      Conclusion of contract

A written acknowledgment is necessary to finalize the contract.  It will be replaced by delivery or receipt of invoice.

                                                    Prices

The prices listed in the catalog are effective for orders from the Internet. All prices exclude local tax /New Zealand residents pay 12.5 % /.  Dealer prices are valid on invoice date.Shipping rates are not included and will be estimated before shipping. 
Should GLH Systems Ltd advertently make an error or omission in the product declaration or price, we reserve the right to correct it.  In this case we would immediately inform the customer of the error or omission, and the customer may either re-confirm the order or cancel the contract.   

                                Conditions of delivery and payment

All orders placed through the Internet will be processed as quickly as possible.  The goods will be shipped to the address provided by the customer.
Delivery time:  Products in stock will be shipped by GLH Systems Ltd within 2 to 5 working days, depending on destination. Items will be shipped after full payment is received.

                                             Possession of goods

The goods remain the property of GLH Systems Ltd until they are paid in full. 
After finalization of the sales agreement, should GLH Systems Ltd determine that the ordered goods or services can not be provided or due to legal limitations can not be delivered; GLH Systems Ltd may withdraw from the agreement.  Payments already made would be immediately refunded upon cancellation of the agreement.
If you have any further questions please do not hesitate to contact us:

 
Company Address    

GLH Systems Ltd
13 Poolburn Court
Lake Hayes Estate
Queenstown 9304
New Zealand

Postal Address

GLH Systems

PO Box 1592
Queenstown 9348
Otago
New Zealand

Phone : 0064-211820851
Fax     : 0064-3-4422871

 

                                           Guarantee - Complaints

In spite of the best procedures and quality controls, sometimes mistakes are made and you could possibly receive incorrect or damaged product.  Please note that as the customer, it is your responsibility and in your best interest to notify us within 2 weeks of any incorrect, defective or damaged goods.  Your right to return defective goods and receive a refund or replacement only applies to this period of time.
For prompt processing of a return, we need a copy of invoice as well as a detailed description of the reason for the return.
We are not liable for defects that result from improper handling or operation, above average strains or demands, outside stresses, or locking parts.  

                                                   Damages in transit 

Please immediately check every delivery for completeness and damages.    If the external packaging is damaged or resealed with tape by the delivery company, you should complain immediately to the delivery service and confirm this complaint in writing.  If you are in doubt, you can refuse to accept the package and contact us. 

                                                      Privacy notice

No personal customer information will be given to anyone outside of GLH Systems Ltd. GLH Systems Ltd guarantees  that the customer information that results from an order will only be used for processing the order and saved only to be used for internal market research and marketing purposes.  GLH Systems Ltd will only provide 

customer information to an affiliated third party as necessary to complete an order. 
If the customer does not agree to the use of information for internal purposes, the customer has the right to forbid this use by notifying us.

                                                            Liability 

Our liability is limited exclusively to damage caused by deliberate and gross negligence.  Any further liability is excluded.  The extent of liability remains unaffected by product liability legislation.
The customer does not have the right to made deductions or withhold payment, in cases in which claims are undisputed or legally binding and fairly determined. 
Should individual provisions of this contract completely or partially not conform to current laws, or if they later become nonconforming, the validity of the contract will not be affected.  In this case the parties to the contract are required to replace the unworkable provision with a mutually agreeable settlement, as far as it is legally possible, so that the economic purpose of the contract is not altered for either party.  This is also valid if the contract is viewed by one party to hold an unforeseen loophole.    

                                                      Miscellaneous

The customer does not have the right to make deductions from or withhold payments, if the charge is undisputed or conforming to legal requirements.
Should individual provisions of the contract either completely or partially not conform to legal requirements or later lose their conformity, the validity of the contract will not be affected.  In this case both parties to the contract are obligated to find a workable and mutually agreeable substitute for the unworkable provision, and as much as possible, not affect the financial intentions of the contract for either party.  This also applies if one party finds previously unforeseen loophole in the contract.  

                                                  Jurisdiction

New Zealand laws govern the business relationships between GLH Systems Ltd  and our customers.  

                                             Payment in advance

For custom-made products, customers must pay 50% of the price in advance.

                                          Guarantee for reclamation

Although controls it is possible that you will receive a wrong or damaged product. For damages, you have to cancel the order within the next 2 weeks.
For prompt execution of the reclamation we need the following documents: A copy of invoice as well as a detailed description of the fault.

                                            PAYMENT OPTIONS